Star Client Testimonials

“After years of deliberation we finally decided to transform our basement into the dedicated theater room of our dreams. We spent almost a year getting everything together, from the Lutron projector to the stucco pillars and velvet drapes. When it came time to deciding on which theater seats to select, the folks at the Theater Seat Store were amazing, they spent a significant amount of time educating us on the different manufacturers, helping design the seating configurations to maximize our seating space and kept us informed on a regular basis on the production of the seats. We’ve recommended them to our neighbors and will continue to do so in the future – a class act!” Mark Shapiro, Miami, Florida

“When our A/V installers quoted us on our home theater project, they gave us a bundled price, including their theater seating recommendations. We were almost good to go then my wife decided to browse the net. She stumbled onto the Theater Seat Store and the rest was history! One of their specialists, Peter Goldstein, walked her through their portfolio of seats and showed my wife seats that we didn’t even know existed. Not only do they have the products shown on their website, but they work with many other manufacturers that specialize in more custom theater seating solutions. When we were ready to choose they even FedExed us a sample chair to sit in before we decided to buy to “test drive it”!!! Unbelievable – this is customer service!” – Tony Bruce, New Jersey

“These guys walked me through their products, showed me how different configurations would fit my space and even FedExed us swatches of the leathers so that we could make an informed decision. I can’t believe they spent an hour and a half on the phone with me – even my own wife won’t talk to me for that long!” – James Highland, NC

“I have to admit we are price shoppers….we shopped around – compared products then made a short list. The Theater Seat Store prices were very competitive in most cases, however what won me over was the customer attention they gave me. The specialist we spoke to educated us on the product, recommended certain styles and followed up with us to see if he can help us any further. Most of the other stores we visited had great prices too, but they weren’t interested in spending the time with us on the phone, they just wanted the sale. In our case price was important but their customer service, follow up and online ability to track our order won us over!” – Christina Walker, Los Angeles, CA

“I could not believe how many different stores sell theater seats! We shopped around, got prices and haggled everyone to death…..not sure if I made many friends doing so…LOL. The folks at the Theater Seat Store did their best to give us the best pricing, trust me I worked them hard…in the end they were in the top three, but what won me over was their dedication to customer service by continuously following up with me and educating me on their products – they know their stuff! – Scott Burnham, Chicago, IL

“We were looking for something simple, just a three seater in our modest theater/media room. We only wanted to spend about $1,200 but even at this price point the specialists at the Theater Seat Store took their time going through all their models that would accommodate my needs. I can’t believe they spent 45 minutes with me on the phone then four subsequent phone calls for such a small order – this is the true testament of customer service! – “Sherron Jackson, Charlotte, NC

“We put out proposals to get theater seating for a multi-million dollar clubhouse we were building for our high end custom golf homes just north of Ft. Lauderdale,  Florida. The Theater Seat Store worked with us by provided CAD design drawings and configuring the optimal theater seating layout to maximize our space. They must have shown me models from 15 different manufacturers and recommended the best leather which would stand the test of time in a commercial environment. We spent two months getting everything together and they were a fantastic business partner”. John Stackman, Ft. Lauderdale, FL

“We built out our theater room and the chairs were the last items we needed to get. We shopped around, went to local furniture stores but found that the selections were poor and the local salesmen really knew nothing about theater seats. They knew they reclined, but that was about it – plus they talked badly about some manufacturer models – ones they didn’t sell in their store. We looked online and came across the Theater Seat Store – what a fantastic experience. These guys had the widest selection to choose from and gave us educated information on all the different selections. The seats we picked were a bit custom so we had to wait a bit, but they kept us up to date on the status of the order. We sat in our bean bags for a while but when the seats came it was well worth the wait!” – Christopher Golden

"Dear Bruce
thank you SOOOOOOOOOOOOOOOOOooooooooooooooooo much for all your assistance with our order - not least of all ensuring it's timely delivery - we got it today.
We are so relieved that the pieces fit up the tight staircase and into our 'bonus room'. We have yet to put them together and figure out the recliners etc, but they already look great in the space!
You did a great sales job for us and we are most thankfull for that and your continued customer service. The style and color are perfect ! As you know my birthday party is this w/e and the sofa bed will get put to it's first (of no doubt many!) tests!
I wasn't here when they were delivered - my husband was - and he wanted me to pass on to you how great the 2 delivery guys were
once again many thanks Bruce
 
kind regards
Catharine
 
ps we shall no doubt be taking pics of it in the space to email my folks back home (who can't make it over this time) - I'll send you a couple if you want?!"