At TheaterSeatStore.com, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage.
If your items are new and unopened you may return them to us within 30 days of delivery for a full refund less the cost of shipping the product back to our warehouse (and any non-refundable items). Items must be returned in the original packaging. If the reason for the return is a result of our error we will gladly pay for the return shipping. If the reason for the return is due to your dissatisfaction we will work with you to resolve the issue. We cannot accept returns on customized, personalized, final–sale or special-order items, or on items damaged through normal wear and tear. Please note that once an item has been shipped, White Glove Delivery Fees are Non-Refundable.
Once a product has been put together or installed, no refunds will be given if the product is in its intended condition. If the product is defective, we will gladly work with the manufacturer to promptly correct any issues. Product return shipping cost will be borne by the customer if the customer ordered incorrectly.
For detailed procedures for returning items please contact Customer Service 5 days a week, Monday - Friday, at 1-888-602-7328, 9:00am – 5:00pm (EST).