At TheaterSeatStore™ we stand behind our products with a 100% Satisfaction Guarantee. If you're not 100% satisfied with our products, simply contact our Customer Service Specialists and let us know your concerns. If you feel you need to return your product(s), please ensure you fill out and receive a Return Authorization Number.
The product(s) must be in their original condition and packaging, including any accessories and you will receive a full refund subject to a 20% re-stocking fee. Each product must be received by us no later than 2 weeks after your return authorization number is provided to you. Any custom ordered products cannot be returned. If you have any questions regarding our 100% satisfaction guarantee please call or Contact Us for details.