Here you will find answers to some of our most commonly asked questions. If you can't find what you need here, don't hesitate to give one of our helpful sales associates a call for further assistance.
- What products are available in a local store near me?
- Will you hold the order and ship it at a later date?
- Can I order by telephone?
- What forms of payment are accepted for online purchases?
- What kind of browser do I need in order to make online purchases from TheaterSeatStore?
- Will TheaterSeatStore send an order confirmation via email?
- How can I find out the status of an order placed online?
- How can I make a change or cancel my order?
- What is TheaterSeatStore return policy?
- How do I return merchandise?
- What shipping and processing options are available?
- How are shipping and processing surcharges calculated?
- What is Quick Ship?
- Do charge sales tax?
- Can orders be shipped to a P.O. Box?
- Can orders be shipped to foreign countries?
- Can I place an order from a foreign country?
- Does TheaterSeatStore ship merchandise to Canada?
- How is Furniture Delivered?
- What is White Glove Delivery?
- When I submit credit card information online, is it secure?
- Will TheaterSeatStore sell or rent my email information to other companies?
We showcase all of our products online representing all major manufacturers of theater seats and accessories. Due to the highly customized nature of our products and the fact that these are very specialized pieces of furniture it may be very difficult to find them in a local store. In addition, it is very difficult for us to know what a local furniture store may carry. Our Sales Professionals can FedEx you samples FREE of charge the leathers and fabrics so that you can feel and touch them in person and they can also make recommendations on the comfort and feel of every one of our theater seating products to meet your needs.
Yes! We can delay shipment if the order is placed through our Customer Service Center. Please call the number listed at the top of the page and a Sales Professional will be happy to complete your order.
You can always place an order by telephone 24 hours a day by calling the number listed at the top of the page. Orders may also be placed by fax at 1.303.328.2940.
We accept all major credit cards including Visa, Mastercard, American Express and Discover Network. We also accept checks by phone, ACH's and Paypal.
To make purchases online from this site, you must have an SSL–enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 6.0. If you are using AOL and you are experiencing problems, try using Internet Explorer on your computer while connected to AOL. If you are using a Mac, please use Safari version 1.x or Firefox version 4 or higher.
Yes. When you provide your email address when placing an order, we will send you a message confirming your order within 24 hours.
How can I make a change or cancel my order?
To make a change or cancel your order, please contact Customer Service at the number listed at the top of the page. We cannot accept returns on customized, personalized, final–sale or special–order items, or on items damaged through normal wear and tear. Once your order has been placed, the order cannot be cancelled or returned.
At TheaterSeatStore, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will work with the manufacturer to promptly correct any issues. Please view our Return Policy for full details.
For detailed procedures for returning items please contact Customer Service at the number listed at the top of the page 7 days a week, 9:00am – 6:00pm (EST).
We offer two types of shipping and processing: Standard and White Glove Delivery. We have partnered with specialized furniture carriers who ensure your furniture arrives safely and securely to your residence. Once a custom order has been finalized and the goods are ready for shipment it takes 10 to 14 business days of transit time to arrive to you. If an order is for an in stock item then it will be shipped from our warehouse to arrive within five business days of receipt of order. If there is a delay, we will notify you by phone, mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. With our custom orders our fulfillment department will stay in contact with you to keep you updated and notify you when the goods are ready for delivery.
FREE USA Shipping
We are proud to offer FREE ground shipping to anywhere in the contiguous USA. This policy ensures there are no surprises, hidden costs or surcharges when you buy from us. Items shipped to Alaska, Hawaii and US Territories are also available – please call us for a shipping quote.
We have partnered with specialized furniture carriers in Canada that provide a very cost effective shipping solution. Please speak to a Sales Professional to get a shipping quote. All sales and shipping are quoted in US dollars.
We can ship our products across the world. Depending on where the order will be shipped there may be custom fees, import duties and other ancillary charges that will form part of the shipping cost. Please speak to a Sales Professional to get a shipping quote. All sales and shipping are quoted in US dollars.
White Glove Delivery
In addition to our standard FREE* shipping we offer two levels of White Glove Delivery Service. This service involves scheduling a delivery time within a two–hour window. Most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. Delivery is by appointment, Monday — Friday; our delivery service will call to arrange a day. The cost for this service is dependent on the number of pieces of furniture ordered. The cost is approximately 10% of the total cost of your order up to a maximum of $350. Please call a Sales Associate for a quote.
Shipping and processing charges are FREE to anywhere in the contiguous USA. Shipping outside of this area is based on the merchandise total and weight for each delivery address.
Items with Quick Ship arrive at locations in most metropolitan areas within 10 to 14 business days. There is no additional charge for Quick Ship delivery. This is subject to product availability at time of shipping.
Sales tax is only charged in Florida and Colorado.
No – furniture can only be shipped to a location that can accept the delivery of the goods; please call the number listed at the top of the page for information.
Yes, we are able to ship outside of the United States. Please call a Sales Professional for information at the number listed at the top of the page.
To place an order from a foreign country, please call the number listed at the top of the page.
Yes - we are able to ship merchandise to Canada from our website. For assistance, please call the number listed at the top of the page.
Except when sent via White Glove Delivery (see below), furniture is shipped via our common carrier or an alternate delivery service, allowing us to reliably track your purchase en route. Our furniture delivery carriers will call you to set up an appointment within a delivery window, and deliver the furniture to your door or closest dry location.
For items that are delivered using our White Glove Delivery service, most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. And so you don't have to wait all day, we schedule a delivery time to fall within a four–hour window. Delivery is by appointment, Monday — Friday; our delivery service will call to arrange a day.
TheaterSeatStore.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the TheaterSeatStore.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
Inaccuracy Disclaimer - From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. InteriorMark, LLC, reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).