Shipping and Delivery
All purchases of two or more seats ship free to your door, unlike others that drop them off at your curb. Learn more about our range of shipping and delivery options, and choose the method that's best for you.
To get your order the quickest, this method delivers right to your doorstep or closest dry area, but will not be unpacked or assembled. We recommended having two people to help.
A two-man team will deliver your order during a pre-scheduled appointment timeframe. They'll bring your furniture directly into your room of choice. No unpacking or assembly will be done.
We'll send a white glove delivery service that specializes in furniture to ship your order on a pre-scheduled date. A two-man team will move, unpack & assemble your order to the room of your choice and dispose of all packaging.
Need more time? We'll delay the production or delivery of your furniture as needed. This enables you to buy items during sales periods, or to ensure it is available when you need it without the risk of it becoming out of stock.
NO lift-gate fee and NO self-hauling of items off the truck!
To the Door Delivery offers our best value, this service level ensures your items will be professionally unloaded from the truck and delivered straight to your home. This service includes a convenient delivery appointment set directly with the carrier, along with a 4-hour delivery window.
Room of Choice Delivery affords you the luxury of having skilled professionals unload your items from the truck and place them directly in a room of your choosing.
Room of Choice is a convenient, affordable option for large, heavy, or hard-to-maneuver items and for those living in multi-level apartment or condo buildings. Removal of packaging is not included at this level of service.
White Glove Delivery provides everything you could want and more when it comes to convenience.
In addition to unloading, hauling, and placing the item in your room of choice, additional services such as unboxing, packaging removal, and limited item setup are included as well (please note that any electrical hookups such as plugging cords into the wall are not included.)
White Glove is the gold standard for those who appreciate the ease of a professional helping hand.
Our freight carriers will do their best to get your furniture to your desired accessible area, but they do have some minimal requirements:
- The street of access is at least 10 feet wide and the overhead clearance is at least 14 feet
- A street with no vehicle weight restrictions
- A street with commercial truck access to enter and exit
- A paved or concrete street that is not a gravel or dirt road
For White Glove Delivery & Room of Choice Delivery the following also applies:
- Stairways, doorways, hallways & turns be at least 36 inches wide
- A limit of two flights of stairs, up to 15 steps each
- Any existing furniture be moved by the delivery recipient
An accessible area means there are no steps, a standard-length driveway, no sharp turns, no narrow or gravel driveways, and no other physical obstacles. If any of these situations are present, if you live in a gated community or condominium, or if your street is smaller than the limitations above, an additional handing charge may apply to meet your needs. Please contact our Customer Care Team at 888.602.7328 Option 2 for details.
Freight deliveries require that someone be present during the delivery and are made during standard business hours, Monday through Friday, 8 am to 5 pm. The delivery agent will call in advance to schedule your delivery appointment on a mutually agreeable date and time, generally within a 4-hour time window.
Once your order is ready to ship, you'll be sent an email with your shipping information. Any missed appointments or other delivery issues that are not the fault of the freight carrier may incur additional fees and will be charged to your account. Please note that TheaterSeatStore will not be held responsible for any in-home damages to floors, walls or any other property issues caused by a delivery agent. Please refer to our Damage Policy for details.
At this point in time, we no longer ship to Alaska or Hawaii.
Good news! All our products are available to ship to Canada with a shipping charge ranging from $25-$200 USD per seat. GST must be applied, and import duties will be levied at 9.5%. Anti-dumping duties may also be applicable on certain brands. Excludes extremely remote areas and territories.
We can ship all over the world. We have competitive logistical solutions via air, ground and water to get our products to wherever you are located.
All international orders are subject to any import duties and taxes assessed by local governments and are due upon delivery.
Some manufacturers' warranties may not be valid for products shipped to locations outside of the USA.
Products we sell meet all safety, testing, & labeling standards of the USA but may not reflect the standards of the country to which it is being shipped.
Products we sell conform to the voltage and electrical standards of the USA; the use of these in other countries may require an adapter or converter.